Shipping policy
Shipping Policy
1. Shipping Destinations
GLEAF offers worldwide shipping to over 200 countries.
Please note that certain regions or countries (including remote islands or sanctioned areas) may be excluded from delivery.
If your destination is not serviceable, our team will notify you prior to processing your order.
2. Shipping Methods & Carriers
All orders are shipped from our logistics center in South Korea after payment confirmation.
International deliveries are handled through reputable courier partners such as DHL, FedEx, or other regional carriers, depending on the destination.
Once your order has been dispatched, a tracking number will be provided via email so you can monitor your shipment in real time.
3. Shipping Fees & Free Shipping Threshold
Shipping fees are automatically calculated at checkout based on the destination, parcel weight, and shipping method.
Free or discounted shipping may be available for orders exceeding a certain amount (e.g., USD 200 / KRW 300,000), or during special promotions.
All shipping costs are displayed before you confirm your order.
4. Processing & Delivery Time
Orders are usually processed and dispatched within 1–3 business days after payment has been confirmed.
International delivery typically takes 7–14 business days, though this may vary depending on destination country, customs clearance, or seasonal logistics conditions.
In the event of shipping delays due to customs or carrier issues, customers will be notified promptly by our support team.
5. Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, VAT, import taxes, or brokerage fees, which are determined and collected by the destination country’s customs authority.
These additional charges are the responsibility of the recipient and are not included in the product price or shipping fee.
If the recipient refuses to pay these fees or declines customs clearance, the shipment may be returned or disposed of, and related costs may be deducted from the refund.
6. Exchange & Return Policy
If you receive a defective or incorrect item, you may request an exchange or refund, and GLEAF will cover the return shipping costs.
However, returns or refunds for personal reasons or change of mind are not accepted, including preferences regarding color, size, scent, or design.
In cases where a return is approved, the customer is responsible for international return shipping and any customs-related costs.
All return requests must be submitted in advance via email (gleaf@gleaf.co.kr). Unauthorized returns will not be accepted.
7. Tracking & Customer Support
Once your order has been shipped, you will receive an email containing your tracking number.
You can track your delivery status through the link provided or via your account on our website.
For delivery inquiries, please contact our customer service at gleaf@gleaf.co.kr.
We aim to respond to all inquiries within 48 business hours.
8. Important Notes for International Shipping
Some products may be restricted or prohibited for international transport, such as hazardous materials or liquid-based goods.
If the recipient is unavailable or customs clearance is denied, the package may be returned or destroyed, and associated fees may apply.
Delivery times may vary due to weather conditions, customs delays, or carrier-related issues.
GLEAF shall not be held liable for indirect losses resulting from delayed delivery.
9. Policy Updates
This Shipping Policy may be revised periodically to reflect changes in our operations, logistics partners, or international regulations.
Any updates will be posted on this page with a revised “Last Updated” date.
By completing a purchase, you acknowledge and agree to the most recent version of this policy.
