Refund policy

Exchange & Refund Policy

1. Exchange or Refund for Defective Products

•If the product you received is defective or damaged, you are eligible for an exchange, refund, or return in accordance with applicable laws and our internal policy.

•Please report the issue to our customer service team (gleaf@gleaf.co.kr) within 7 days of receipt, including photos and details of the defect.

•Once the defect is verified, we will proceed with a replacement of the same product or a full refund of your payment.

•In such cases, GLEAF will cover all shipping costs associated with the return or replacement.

2. Returns or Refunds Due to Change of Mind

•If there is no defect in the product, exchanges or refunds will not be accepted for reasons of personal preference or change of mind.

•Examples include differences in color, size, scent, texture, or design preference.

•Items that have been used, damaged, or altered by the customer are not eligible for return or refund.

3. Exchange & Refund Process

•Requests must be submitted via email (gleaf@gleaf.co.kr) prior to return. Unauthorized returns will not be accepted.

•Once your request is approved, please ship the product to the designated return address provided by our team.

•Processing of exchanges or refunds will be completed within 7 business days after we receive and inspect the returned product.

4. Exceptions

•Promotional, discounted, or limited-edition items, as well as custom-made or personalized products, are not eligible for exchange or refund.

•For international orders, returns or refunds may be limited due to customs regulations or shipping restrictions.